Privacy Policy

Last Updated: November 28, 2025

This Privacy Policy explains how Fynaix, part of the Fredrikedge Group of Companies, collects, uses, stores, and protects your personal information. By accessing or using the Fynaix mobile app, website, or related services, you agree to the practices described in this Policy.

If you do not agree with any part of this policy, please stop using our services immediately.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name

• Email address

• Phone number

• Account details (username, preferences)

• Billing information (handled securely via third parties)

B. Device & Technical Data

• IP address

• Device type and model

• Operating system version

• App usage logs and performance analytics

• Browser type and settings (for website users)

C. Communication Preferences

• Notification selections

• Preferred delivery method (App, Email, SMS, WhatsApp, Telegram)

D. Payment Information

We use secure third-party payment processors.
Fynaix does not store credit or debit card details.

2. How We Use Your Information

We use your data to:

• Deliver trading signals and alerts

• Provide account access and authentication

• Improve app functionality and user experience

• Process payments and manage subscriptions

• Provide customer support and respond to inquiries

• Detect, prevent, and investigate fraud or misuse

• Send service updates, newsletters, or announcements (optional)

We never sell your personal information to third parties.

3. How Signals Are Delivered

Depending on user preferences, signals may be delivered through:

• Fynaix mobile app (primary method)

• Email

• SMS

• WhatsApp

• Telegram

• Push Notifications

You can change your delivery method at any time through your account settings.

4. Sharing of Information

We only share your data with trusted third parties necessary for service operation, including:

• Payment processors (for subscription billing)

• Messaging platforms (for alerts)

• Analytics providers (to improve performance)

• Cloud hosting services (to securely store data)

These third parties must comply with security and privacy obligations and may not use your information for unrelated purposes.

5. Data Security

We use multiple security measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)

• Secure server infrastructure

• Access control and authentication systems

• Regular security reviews and monitoring

Despite strong safeguards, no digital system is completely risk-free.
You use the platform at your own risk.

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services

• Maintain your account

• Comply with legal obligations

• Resolve disputes

• Enforce our Terms

If you request deletion, we will remove your data unless retention is required by law.

7. Your Rights

Depending on your region, you may have the right to:

• Access your personal data

• Update or correct information

• Request deletion of your account

• Request a copy of your data

• Withdraw consent for marketing

• Change notification preferences

To exercise these rights, contact us at support@fynaix.com.

8. Cookies & Tracking Technologies

Our website may use cookies to:

• Enhance user experience

• Analyze website traffic

• Save preferred settings

• Maintain secure login sessions

You can modify cookie preferences in your browser settings.

9. Children’s Privacy

Fynaix does not provide services to individuals under 18.
We do not knowingly collect information from minors.

If we become aware that a minor has provided data, we will delete it promptly.

10. International Data Transfers

Your data may be processed or stored in locations outside your home country.
We ensure such transfers meet applicable legal requirements and include proper safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting an updated version on the app or website.
Your continued use of Fynaix indicates acceptance of the revised policy.

12. Company Information

Fynaix is part of the Fredrikedge Group of Companies.

13. Contact Us

For questions, support, or privacy-related requests:

📧 Email: support@fynaix.com
🌐 Website: https://fynaix.com
📱 In-App Support: Available inside the Fynaix mobile app