Cancellation & Refund Policy

Last Updated: November 28, 2025

This Cancellation & Refund Policy explains how subscription cancellations and refund requests are handled for the Fynaix mobile app and services.
By using Fynaix, you agree to the terms outlined below.

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1. Subscription Cancellation

You may cancel your subscription at any time through:

• The Fynaix mobile app

• Your account settings (Billing/Subscription section)

• Contacting support at support@fynaix.com

Important Notes

• Cancellation stops future renewals.

• You will continue to have access to your remaining subscription period until it expires.

• Subscription fees already paid are not refundable, except as outlined in Section 2.

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2. Refund Eligibility

Fynaix operates on a strict no-refund policy because signals and services are delivered instantly.

Refunds are only considered under the following conditions:

Eligible Cases

• Duplicate payments caused by technical or banking errors

• Technical issues that prevent access to the app or signals (verified by our support team)

• Incorrect charges made due to system errors

If approved, refunds will be issued using the original payment method.

Not Eligible for Refunds

• Change of mind

• User dissatisfaction with signal performance

• Failure to use the service

• Missed signals due to device or network issues

• Trading losses or negative trade outcomes

• Sharing or misuse of the account

• Subscription already used (even partially)

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3. Auto-Renewal Policy

All subscription plans may renew automatically unless canceled in advance.

• You are responsible for managing cancellations before the renewal date.

• Renewals already processed cannot be refunded unless they meet eligible conditions above.

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4. Free Trials (If Applicable)

If Fynaix offers a free trial:

• You may cancel anytime before the trial ends to avoid charges.

• Once the trial converts to a paid subscription, that payment becomes non-refundable.

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5. Payment Disputes or Chargebacks

If you file a chargeback without contacting Fynaix support:

• Your account may be suspended or permanently banned

• Outstanding payments may be sent for recovery

• Access to all services will be revoked immediately

We encourage users to email support@fynaix.com to resolve billing issues directly.

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6. Service Delivery Responsibility

Once signals are delivered via:

• App notifications

• SMS

• Email

• WhatsApp

• Telegram

• Push notifications

They are considered received, and no refunds apply for missed or delayed alerts caused by:

• Network issues

• Device settings

• Third-party platforms

• Notification preferences

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7. Changes to This Policy

Fynaix may update this Cancellation & Refund Policy at any time.
The updated version will be posted with a revised date.

Continued use of our platform means you accept the updated terms.

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8. Contact Information

For cancellation or refund inquiries:

📧 Email: support@fynaix.com
🌐 Website: https://fynaix.com
📱 In-App Support: Available inside the Fynaix mobile app